E-mails should not be treated as a tweet or a text message. They should be written with care and attention. They don’t need to be missives but they should always contain a salutation and a valediction (adieu).
In my last article, I suggested that when someone says something you don’t understand, don’t be afraid to say so and to ask for clarification. Shortly after posting this little nugget of wisdom, my friend Eric called me to see if I had time for a chat over a coffee. I had not seen him […]